Showcasing Expertise
Instructional Design Built for Performance Under Pressure
With 20+ years leading training in high-stakes environments, I build instruction that is clear, mission-ready, and built for real people navigating real stress. My work goes beyond content delivery. I engineer performance by turning complex concepts into practical systems people can use immediately.
With 20+ years of leading training in high-stakes environments, I build instruction that is clear, mission-ready, and built for real people navigating real stress. My work goes beyond content delivery. I engineer performance by turning complex concepts into practical systems people can use immediately.
INSTRUCTIONAL DESIGNER | TRAINING & PERFORMANCE
Professional Summary
Instructional design and training leader with 27+ years of distinguished military experience and deep expertise in building learning that performs under real-world pressure. Skilled in curriculum design, adult learning principles, SOP and job-aid development, and technology-enhanced training solutions. Known for improving training efficiency, accelerating onboarding, and strengthening performance outcomes through structured, measurable learning systems. Currently completing an MS in Instructional Technology & Design.
Core Skills
- Instructional Design (ADDIE-informed), Curriculum Development, Adult Learning Principles
- E-learning & Digital Learning Resources, Multimedia Content Creation
- SOPs, Job Aids, Performance Support Tools, Training Documentation
- Assessment & Evaluation, Training Program Improvement, Onboarding Design
- LMS and Virtual Learning Environments, Educational Technology Integration
- Stakeholder Communication, Cross-functional Collaboration, Team Leadership
Technical Proficiencies
Adobe Creative Suite | Learning Authoring Tools | Microsoft Office Suite | CRM Systems | Project Management Software | Marketing Automation Tools | Data Analytics Platforms
Professional Experience
U.S. COAST GUARD | Chief Petty Officer
February 2003 – November 2024
Training, Instruction, and Performance Enablement
- Designed and delivered training programs for new personnel and continuing education, supporting consistent performance and readiness.
- Developed instructional materials, SOPs, and digital learning resources for operational procedures to standardize execution and reduce errors.
- Implemented technology-enhanced learning solutions, improving training efficiency by 30%.
- Mentored and developed junior staff across diverse teams, strengthening capability and leadership pipeline.
Operational Leadership (Relevant to Learning Outcomes)
- Led cross-functional teams of 15+ personnel, aligning training and daily execution to quality, safety, and inspection readiness.
- Implemented process improvements that increased operational efficiency by 20% and reduced waste by 15%, translating performance gaps into practical training and workflow fixes.
U.S. ARMY RESERVE | Personnel Services Specialist
April 1997 – February 2003
Training and Process Enablement
- Provided technical guidance and training to subordinates on complex regulations and procedures, increasing accuracy and consistency across personnel actions.
- Developed and implemented streamlined service center procedures, improving processing efficiency by 25% through clearer workflows, job aids, and standards.
- Managed high-volume, high-stakes administrative operations supporting 200+ service members, maintaining strict confidentiality and compliance.
Education
Master of Science, Instructional Technology & Design (2026)
Full Sail University, Winter Park, FL
Focus: Educational Technology Integration, Learning Systems Design, Digital Learning Environments
Master of Science, Digital Marketing (2024)
Full Sail University, Winter Park, FL
Bachelor of Science, Business Administration (2016)
Excelsior College, Albany, NY | Concentration: Human Resources Management
Certifications
Google Analytics Certified | Incident Command System (ICS)